How do you respond when the going gets tough? Here are 5 steps to removing that blockage so you can just keep going.
Do you write stuff down like the steps involved in menial and repeated tasks you carry out in your business? If you answered “no” then you need to read this.
Today’s word of the day is continuity. This is all about making the customer experience work in a joined up way across customer channels.
Consistency is the watchword in customer experience. Every person in your business should deliver a similar experience to your customers.
Delegate and empower people. That’s one key ingredient to enable you to work ‘on’ your business rather than ‘in’ your business. It’s also a great way to get the best out of your people.
Napoleon Hill first made reference to ‘Mastermind Groups’ in 1937. Today, they’re all the rage amongst business leaders. Find out how you can run a successful Mastermind Group of your own.
Surround yourself with the right people to move forward in life. Today’s post sheds light on the benefits of getting yourself along to networking events.
Ask questions. Ask for support and advice. Ask for feedback. Such a simple word, so often overlooked in the drive for efficiency and progress. Ask.
This is a deeply personal post about passion, pursuing your goals and being ‘hungry’ as Les Brown would put it. I encourage you to read it and share your thoughts!
Whether you work for in Customer Service or your own small business, a key to pleasing your customers is the attitude you take to resolving issues and making commitments.