2015 is coming to a close. What are your highlights of 2015? Before you can move forward and plan 2016, take stock and share your 3 highlights of this past year. Mine are inside.
What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.
What is stopping YOU from moving forward? Making excuses? You are not alone. These five steps to success will help you take action starting today. Let’s go!
Active listening is a skill. It takes time to master. With these six steps you too can become a more effective communicator and a better listener.
It’s so hard to get on the property ladder. Here are 5 top tips for buying your first home based on my recent experience.
With so much distraction and self-doubt around, here’s how you can FOCUS on what you want to achieve instead.
Your mood and your happiness will be greatly improved if you are in a state of gratitude. Give thanks for your life, your loved ones, your freedom and more.
The recent cyber-attack on TalkTalk raises customer experience questions and challenges affecting us all. This is my take on the situation.
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Here are 5 ways you can recruit for attitude as you grow your team. You can train the skills on the job, but how do you recruit for attitude?