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Comments and reviews can be really powerful

January 22, 2016 By Ryan Soper-Powell Leave a Comment

Comments and reviews can be really powerful

Your business depends on the comments and reviews of your clients and customers. We consumers wield so much more power than ever before. See what you can do to harness that power.

Filed Under: customer experience Tagged With: cem, crm, customer feedback, powwow, voice of customer

The ABC of voice of the customer

September 7, 2015 By Ryan Soper-Powell Leave a Comment

The ABC of voice of the customer

The ABC of voice of the customer introduces you to putting customer feedback at the heart of your business decision making.

Filed Under: 30 day challenge Tagged With: #CHA30DayChallenge, close the loop, receptive, responsive, voc, voice of customer, voice of the customer

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